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Refund Policy

We get it — plans change. But due to the nature of our lab, all ticket sales are final and non-refundable.

Refund Policy - the basics

Each experience is custom-crafted and includes pre-arranged materials, lab gear, staffing, . Once your spot is reserved, we lock in thelab — which means we’re investing in you from the jump.

Quick Reminders:

  • No-shows will not be refunded or rescheduled.

  • Refunds will not be issued for late arrivals or guests turned away for not meeting age requirements (21+ only).

  • Any lab disturbance will result in immediate exit of the premises and no refund or credits will be issued.

  • Lab session cancellations due to weather, emergencies, or other circumstances will be handled on a case-by-case basis. If we cancel, you’ll receive a full credit to use for a future date.

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